SRPOST | 에스알포스트

Company Name	SRPOST
Booth Number	B141
Home Page	www.srpost.co.kr
Main Phone	02-845-5218

Company Introduction

Since establishment in 2007, SRPOST specializes in software development for CRM, VOC for complaint management, and 
Smart Call Center management.
Our company's key solutions are Flamingo VOC, SCC, and SRM, and we have proprietary technology and experience in text 
analytics and voice recognition.
- VOC: Equipped with a workflow based on the civil affairs processing law, providing functions specialized for civil affairs 
processing;
- SCC: Provides functions specialized for handling call center consultation work, interface for CTI connection, and full 
management of consultation records;
- SRM: Provides specialized functions for IT service request management, simple IT asset information and business 
information management functions;
- Flamingo STT: Provides voice recognition(Speech To Text) service with specialized address information;
- Falcon: Provides specialized AI analysis models for handling civil complaints (category & answer recommendation, 
complaint summary, issue cluster, et

Introduction of item

1. Flamingo VOC

▷ Civil complaint management system that addresses the problems of the existing framework and reflects the latest revised 
legal systems and trends.
※ The only VOC solution in Korea that simultaneously holds Good Software, e-GOV Framework interoperability certification, 
innovative product designation, and SME distribution center trial purchase product selection.
- Built-in workflow based on civil affairs processing laws
- Provides specialized functions for handling civil affairs
- Integration with various reception channels (homepage, call center, etc.)
- Sending notification messages for each processing step (SMS, e-mail, KakaoTalk, etc.)
- Statistics by various conditions, issue keyword management and analysis, keyword-based data analysis and service 
provision

2. Flamingo SCC

▷ Optimal business processing solution for building Smart Contact Center
- Softphone management of Internet phone operation (call/receive/call transfer, etc.), customer information and consultation 
history management, etc.;
- Process-based module configuration to facilitate response and management of incoming phone consultations of 
customers;
- Provides a flexible environment for system expansion and connection;
- Providing interface for CTI connection;
- Provides basic functions for managing counseling knowledge and guides tailored to customer needs through call 
counseling knowledge (records).