FERMI | 페르미

Company Name	FERMI
Booth Number	E108
Home Page	fermi.co.kr
Main Phone

Company Introduction

Fermi is a pioneering provider of contactless visual solution software that has shaped and expanded the market for browser-
based, installation-free, real-time video consultation.

By leveraging the cameras on customers' smart devices, we offer visual consultation through "Co-View," allowing agents to see the 
issue firsthand alongside the customer for swift identification and resolution. Through our comprehensive suite of video 
consultation, remote visual support, and digital face-to-face solutions, we deliver multi-purpose services tailored for sales, 
consulting, video-based identity verification, and customer support.

Powered by our seamless integration technology with contact center systems, Fermi has successfully delivered over 30 projects for 
16 leading financial institutions—including banks, securities, and insurance companies—as of 2026. This proven track record has 
established us as South Korea’s premier provider of multi-purpose video consultation solutions in the financial se

Introduction of item

1. Agent Assist

Fermi AI Assist

An AI-Powered Smart Real-Time Agent Partner
An actionable AI solution that provides end-to-end, real-time support for customer service agents and automates post-
consultation data workflows.

● Key Features
- Real-Time Agent Assistance: Accurately grasps customer intent to suggest context-appropriate products, key talking points, and 
required documents in real time.

- Compliance Monitoring: Monitors consultations in real time for missing mandatory disclosures or potential violations, providing 
instant warning alerts.

- Automated Summary & Analysis: Instantly summarizes and saves consultation content as structured data upon call completion, 
while automatically generating quality feedback.

- Subtitles & Multilingual Support: Enables seamless communication with foreign customers through real-time interpretation and 
live subtitling features.

2. Chat Bot

Fermi AI V-Agent

AI-Powered Smart Real-Time Avatar Agent
Moving beyond simple text-based chatbots, our AI Human understands both text and voice inputs to deliver flawless, context-
aware guidance to customers in real time.

● Core Features & Key Functionalities
- AI Video Avatar Generation & Voice Customization
Design the avatar’s appearance and configure specific voice profiles to create a customized digital agent tailored to your industry 
and service type.

- Hybrid AI Architecture
Combines the flexible conversational capabilities of LLMs with administrator-defined "Condition Cards" to ensure safe, controlled, 
and highly consistent customer interactions.

- Visual Guidance
Comprehends registered documents, UI screens, and web resources to extract the exact information requested and deliver 
intuitive visual assistance.