FURENCE | 퓨렌스

Company Name	FURENCE
Booth Number	미정
Home Page	www.furence.com
Main Phone	02-6443-5600

Company Introduction

Furence is a Voice AI specialist that collects, stores, analyzes, and utilizes enterprise voice data, built on three core pillars: contact 
center implementation, recording platforms, and sound-based artificial intelligence.

Based on its CLEX cloud contact center and RecSee recording technologies, Furence has advanced its voice AI capabilities across 
STT/TA integration, speaker diarization and segmentation, voice-based personal information masking, AI meeting minutes, and 
consultation bots and chatbots.

At SWCC, Furence aims to showcase a sound AI platform that combines call and consultation voice data with generative AI, enabling 
VOC classification, automated QA evaluation, sentiment analysis, and mobile call recording.

Introduction of item

1. Generative AI-based Contact QA & VOC Insight Solution

SoundInsight CX-GENQA-01

SoundInsight CX is a sound AI-based consultation quality management solution that integrates consultation voice data with 
generative AI to provide automated QA evaluation, VOC classification, sentiment analysis, intent analysis, high-risk consultation 
monitoring, and feedback/coaching management.

By leveraging STT and speaker diarization, the solution structures customer and agent utterances separately, and automatically 
detects missing mandatory notices, prohibited expressions, complaints, cancellation intent, and potential civil complaints through 
context-based analysis.

Through rule creation, evaluation templates, phrase and intent dictionaries, alerts, and action history management, SoundInsight 
CX enables enterprises to operate customized consultation quality standards and improve customer experience.

2. AI-based Mobile Call Recording & Outbound Call Analytics Solution

RecSee AI-MOBREC-OB01

RecSee AI is an AI-powered call recording and analytics solution that automatically records business calls in mobile, corporate phone, 
and outbound contact center environments, and transforms call content into actionable business data through STT, speaker 
diarization, generative AI, and sentiment analysis.

Based on Korea’s leading employee-customer speaker diarization technology, RecSee AI automatically generates AI call cards 
covering call purpose, customer requests, follow-up actions, and potential risks. It also provides APIs for outbound contact centers, as 
well as agent mobile and web applications, enabling integrated support for CRM integration, call summarization, follow-up tracking, 
early detection of complaints and disputes, and customer sentiment analysis.