U BASE | 유베이스

Company Name	U BASE
Booth Number	C102
Home Page	ubase.co.kr
Main Phone	02-1577-6824

Company Introduction

UBASE is Korea’s No.1 BPO provider and the only end-to-end AICC partner with both operational excellence and advanced AI 
capabilities. Backed by extensive experience operating contact centers for over 1,000 clients, we design, implement, and continuously 
evolve field-optimized solutions.
Leveraging the latest AICC technologies from our affiliates-Nexus, Hanil Networks, and Wigo- we integrate core capabilities to deliver 
industry-leading solutions.
This has led to numerous high-impact success cases, including the implementation of AI chatbots, automated inquiry classification 
and summarization, AI KMS, and AI QA for airline client "J", as well as routing bots, STT/TA, and automated summarization solutions 
for client "K."
UBASE is the leading AICC BPO partner that drives measurable improvements in contact center productivity and customer 
engagement.

Introduction of item

1. AI CHATBOT

AI CHATBOT

U BASE AI chatbot is the first in Korea to support multiple languages (Korean, English, Japanese) and communicates emotionally like 
a friendly consultant.
- AI Chatbot: A chatbot solution based on RAG and Chat GPT that can engage in conversations with customers.
-Key Features: ① Multilingual support ② Persona-based responses ③ Support for LLM models that can be used in closed networks ④ 
Integration with multi-channel consultations
-Proven quantitative results: The usage of the AI chatbot increased by 165% compared to scenario-based chatbots, and the number of 
customer service inquiries decreased by 18.4% after the implementation of the AI chatbot.

2. Agent Assist

U ANALYZER (+U AGENT)

U BASE Call Summary Automation can summarize content involving multiple consultation topics, and its consultation classification 
includes categorizing various inquiry types, sentiment and voice analysis, as well as extracting meaningful unique information 
based on the characteristics of the client company.

U ANALYZER: A consultation support and analysis solution utilizing Assistant and STT (Speech-to-Text) functionality.

Key Features:
① Real-time STT-based consultations
② Powerful analytical support through AI engine integration
③ Real-time keyword suggestions, KMS recommendations, consultation summaries, and other work support

Proven quantitative results: Post-processing consultation summary work time reduced by 80%, and the rate of revisions made by 
consultants to the automatic summary content is below 30%.

3. AGENT Adviser

TalkARA

This solution offers significant call detection and consultation coaching through AI monitoring, enhancing both the productivity of 
consultants and customer satisfaction through post-consultation processing and evaluations.

TalkARA: A solution for improving the efficiency of consultants' work, including real-time post-consultation processing, QA 
evaluation, and KMS response exploration.
Key Features:
① Significant call detection and consultation coaching capabilities through AI monitoring
② Generative knowledge exploration using AI Rag methods
③ Consultation post-processing and AI QA evaluation functionality

Proven quantitative results: Reduction in post-consultation processing time (average of 20 seconds), comprehensive QA evaluation 
leading to a 20% increase in QA productivity, and a decrease in customer consultation response search time (average of 20 
seconds).

4. TA Analysis Solution.

MR.Trend, MOTA

This solution provides high-quality text analysis and VOC (Voice of Customer) analysis by combining the best natural language 
processing technologies, innovative text analysis algorithms, and optimal AI technologies.

MR.Trend: A solution that automatically classifies, summarizes, and analyzes keywords from consultation content using MOTAAI TA 
technology.
Key Features:
① Analysis of customer needs, consultation types, significant calls, sentiment/voice, and consultation quality
② Provision of various analysis screens and real-time monitoring dashboards

Proven results: Improved service quality and customer satisfaction through monitoring of call centers and consultants, as well as 
support for the establishment of company-wide management strategies through the monitoring and sharing of customer needs 
(analysis of diverse customer needs related to products and services).