DOCENTY | 도슨티

Company Name	DOCENTY
Booth Number	C119
Home Page	www.docenty.ai/
Main Phone	02-6269-2193

Company Introduction

The E-Commerce AI Customer Support Solution, an AI-powered, automated customer engagemennt platform designed to deliver fast 
and accurate reponses to customer inquiries. This solution maximizes operational efficiency by providing a seamless customer sercice 
experience, offering substantial benefits for businesses by enhancing responsiveness and reducing operational costs.

Introduction of item

1. CHATBOT

Docenty Chatbot

"Ask once. Get it right. Meet the chatbot that doesn’t second-guess." 

• Who: Online Store Operators
• Tool: Intuitive UI for Defining Context, Event, Intent, Action rules
• How: Recognizes Context, Intent, Event in customer messages Executes registered Actions. Sends AI responses automatically
• Tech: Uses LLM for wider, smarter answers. Optimizes LLM resource efficiency
• Benefit: Easy automation, Better customer experience, Lower operational effort and cost

2. Q&A Dashboard

QBot

"All your channels. One brain. One click."

Instant AI Response
Natural language processing minimizes delays and prevents missed inquiries.

- Smart Handover
Unanswerable questions are automatically transferred to a human agent.
- Agent Assist
AI suggests context-based replies by learning from past interactions, boosting efficiency.
- Continuous Learning
Resolved Q&As are fed back to improve AI accuracy over time.
- Dashboard & Analytics
Track inquiry volume, response speed, AI resolution rates, and agent performance at a glance.