SRPOST | 에스알포스트

Company Name	SRPOST
Booth Number	D132
Home Page	www.srpost.co.kr
Main Phone	02-845-5218

Company Introduction

SRPOST Inc. is a leading provider of customer engagement application software, with a proven track record in the development and 
delivery of civil service (public complaint) systems, VOC (Voice of Customer) platforms, and call center applications. We have 
consistently supported both public institutions and private enterprises by creating optimized communication environments and 
enhancing customer service workflows.

In recent years, SRPOST Inc. has been evolving into an AI Transformation (AX) company, integrating cutting-edge technologies such as 
Large Language Models (LLM), Retrieval-Augmented Generation (RAG), AI voice bots, and Vision AI into our solutions.

We go beyond traditional system integration, acting as a strategic partner in digital transformation, delivering AI-powered, customized 
platforms and services that revolutionize customer experience and boost operational efficiency.

Introduction of item

1. AI-based VOICE agent

MIRVO

MIRVO offers ultra-low latency AI voice consultation, real-time emotion recognition, customized voice, professional agent 
connection, and automatic recording and search functions.

▣ Key Features
 - Ultra-low latency voice processing: Natural conversation with response times under 75ms
 - Real-time emotion recognition: Customer emotion tagging and optimized responses within 1.2 seconds
 - Human-like AI voice: Enhanced immersion with expression of emotions, intonation, and breathing sounds
 - High-precision intent understanding: 95–98% accuracy in grasping speech intent and context
 - Personalized memory: Remembers customer conversation history for seamless follow-up without repeated explanations
 - Emotion- and situation-tailored voice: Adjusts voice tone according to emotional states such as anger
 - Interruptible conversation: AI can naturally interject during speech for smoother interaction

2. AI-based VOC analysis agent

Falcon

Falcon 4.0 is a hybrid AI analysis agent based on RAG (Retrieval-Augmented Generation), combining general-purpose LLMs with 
customer-specific LLMs. It supports automatic classification and summarization of VOC (Voice of Customer), clustering of similar 
cases, causal analysis, response generation, and escalation prediction.

▣ Architecture & Technology
 - RAG-based hybrid structure: Provides a flexible architecture not reliant on a single LLM
 - Model-Changing technology: Enables sequential loading and operation of multiple models even in a single-GPU environment, 
optimizing computing resources

▣ Key Features
 - Automatic classification & summarization: Automatically classifies and summarizes inquiries, suggestions, and complaints from 
citizens, customers, or users
 - Causal analysis: Detects root causes of issues and analyzes causal relationships to support effective response strategies