ZENDESK | 젠데스크코리아

Company Name	ZENDESK
Booth Number	C125
Home Page	www.zendesk.kr
Main Phone	003-0832-10144

Company Introduction

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk 
Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive 
knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-
built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, 
and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow.

Introduction of item

1. AI Agent

AI Agent

Zendesk's AI is designed based on over 18 billion real customer interactions, supporting agents by automating repetitive tasks while 
enhancing customer experience with a high level of empathy. It is ready to use from day one and can be easily scaled to businesses of 
all sizes without requiring specialized expertise, delivering significant cost savings.

2. Agent Copilot

Agent Copilot

Agent copilot serves as a powerful AI assistant for service teams, accelerating problem resolution and maximizing team capabilities. 
With AI-driven guidance, agents can work smarter, deliver consistent and accurate responses, and receive timely contextual 
information to enhance customer satisfaction. Additionally, by automating repetitive and bottleneck tasks, Copilot streamlines 
operations and enables agents to focus on what truly matters.