CS SHARING | 씨에스쉐어링

Company Name	CS SHARING
Booth Number	D110
Home Page	cssharing.com/
Main Phone	02-1522-5539

Company Introduction

CS Sharing is a specialized provider of Customer Service Outsourcing and AI Contact Center (AICC) solutions. As the pioneer of the 
world's first shared customer service model, we help businesses operate customer support more efficiently and cost-effectively.

We provide an 'AI CX Full Service' that integrates BPO, AICC, AI Agents, and CX Reporting into a single solution. From AI automation 
assessment to implementation, operations, and quality management, we provide end-to-end customer service support.

Routine inquiries are handled by AI 24/7, while specialists focus on complex cases, creating a hybrid operating model that 
improves service quality and operational efficiency.

Backed by experience and data from over 1,000 companies, we design proven AI workflows tailored to each business. We also 
analyze customer interaction data in real time to deliver VOC-based insights that improve customer experience and business 
performance. (공백 포함 942자)

Introduction of item

1. AI CX Full Service

AI CX Full Service

AI CX Full Service is an integrated contact center solution that consolidates everything enterprises need to run a customer center — 
BPO, AICC, AI Agent, and CX reporting — into a single service.
Unlike traditional SI vendors, CS Sharing directly supplies and takes full accountability for AI, human agents, and technology. We 
conduct an AI automation readiness assessment upfront to recommend the optimal automation strategy for each business, while 
routine inquiries are handled by AI 24/7 and skilled agents focus on complex cases.
Built on CS operational expertise across 1,000+ client companies, our validated AI workflows are embedded into every engagement. 
There is no need to source AI solutions, staffing, operations management, and performance analytics separately — CS Sharing takes 
end-to-end ownership from implementation and day-to-day operations to quality management.

2. AI Agent

AI Agent

CS Sharing AI Agent automates repetitive customer inquiries across the contact center. Beyond basic FAQ responses, it handles 
order and delivery tracking, exchanges and returns, after-sales requests, appointment changes, billing inquiries, incident reporting, 
and service guidance across chat, voice, bulletin boards, and multilingual channels, 24/7.
Sensitive inquiries and edge cases requiring policy judgment are immediately escalated to a human agent, ensuring seamless 
coverage with no service gaps.
CS Sharing designs AI workflows tailored to each client's business policies and live conversation data, then continuously monitors 
and improves performance post-deployment. AI handles the majority of repetitive tasks while human agents focus on complex 
cases and emotional support — a hybrid model that delivers both service quality and operational efficiency.
From e-commerce and financial services to the public sector, we build optimized AI Agent environments for any industry and s