U BASE | 유베이스

Company Name	U BASE
Booth Number	B102
Home Page	ubase.co.kr/
Main Phone	02-1577-6824

Company Introduction

U BASE Group is a leading AI-powered BPO company that combines Korea's premier Contact Center operational expertise with fully 
in-house AI Agent technologies across Voice, Chat, and Email/Bulletin Board to drive innovation in the global market.
By integrating proprietary AI Agents developed by the U BASE Group AI Research Lab, advanced AICC solutions from its affiliates 
(ReturnZero, NEXUS, WIGO, CenterLink, and Hanil Networks), and U BASE's extensive operational expertise, the Group delivers a One 
Team model where people and AI seamlessly collaborate to transform customer experiences.
Through Contact Center operations powered by AI Agents and AICC solutions, U BASE Group has built a strong portfolio of proven 
success stories with measurable business outcomes. By improving Contact Center productivity and enhancing customer experience 
across diverse industries, U BASE Group has established itself as a trusted AI BPO partner for enterprise clients.

Introduction of item

1. UBASE AI Agent

UBASE AI Agent

2. UBASE AI CS Total Platform

UBASE AI CS Total Platform

[AI Assist] - An AI assistant that improves agent productivity by providing real-time conversation summarization, classification, 
response recommendations, and knowledge retrieval.
[AI QA] - An AI-powered quality assurance solution that automatically evaluates interactions handled by both human agents and AI 
Agents, ensuring compliance with service standards and identifying opportunities for improvement.
[AI Monitoring] - A real-time monitoring solution that tracks AI Agent response accuracy, operational status, and service quality to 
ensure stable and reliable AI operations.
[AI Analytics] - An AI analytics solution that analyzes customer interaction data to identify customer needs, VOC trends, and 
operational performance, delivering actionable insights to enhance the customer experience (CX).