ZENDESK | 젠데스크

Company Name	ZENDESK
Booth Number	E120
Home Page	kccbiz.co.kr
Main Phone	02-6090-7642

Company Introduction

KCC I&C is the official distributor of Zendesk in Korea, representing a global leader in AI-powered customer experience (CX). We 
deliver AI Agent and generative AI-based customer service solutions, backed by our expertise in AI Transformation (AX). Combining 
automation, data, and cloud technologies, we provide end-to-end services beyond product distribution, including consulting, 
implementation, technical support, and training. Together with our partners and customers, we help organizations accelerate AI-
powered CX transformation, improve operational efficiency, and enhance customer experiences.

Introduction of item

1. Zendesk AI

Zendesk AI

Customer Experience Platform Powered by AI Agents and Copilot
Zendesk AI is a generative AI-powered customer experience platform that enables AI Agents to autonomously resolve customer 
requests while empowering agents with Copilot. It unifies email, chat, voice, messaging, and social channels into a single workspace, 
helping organizations deliver faster, more consistent, and more efficient customer experiences.

2. AI Contact Center

AI Contact Center

AI-Powered Cloud Contact Center for Voice and Digital Engagement
Zendesk Contact Center is a cloud-based contact center solution that unifies voice and digital channels into a single platform. It 
enables AI Agents and human agents to work together in one workspace while providing AI-powered assistance, intelligent routing, 
and real-time analytics capabilities to improve service quality, agent productivity, and customer experience.