KYOBO DTS | 교보디티에스

Company Name	KYOBO DTS
Booth Number	C126
Home Page	www.kyobodts.co.kr
Main Phone	02-708-6700

Company Introduction

Kyobo DTS Co., Ltd. supports enterprise digital transformation through AI, software services, and IT infrastructure. Its AI Agent-based 
CX platform, ConnectOne, unifies AI chatbots and callbots, agent assistance, workflow automation, and operational analytics across 
the customer service journey. It supports SaaS, dedicated cloud, and on-premises deployment to meet diverse security and operating 
requirements.

Introduction of item

1. AI Chatbot

ConnectOne AI Chatbot

An AI chatbot that understands and responds to customer inquiries in real time across web, mobile, and messenger channels. It 
provides 24/7 automated support for FAQs, product and policy information, order and delivery tracking, exchanges, returns, and 
refunds. Intent and context analysis enables tailored answers, seamless handoff to human agents, and integration with CRM and 
order systems for follow-up tasks.

2. AI Callbot

ConnectOne AI Callbot

An AI callbot that understands spoken inquiries and responds in real time. It automates 24/7 support for order and delivery tracking, 
reservation and schedule checks, and product or service questions. Using STT/TTS and intent analysis, it provides context-aware 
answers, transfers conversations and history to human agents when needed, and integrates with CRM and other business systems for 
follow-up processing.